Tech Support
Our products are designed and manufactured to very high standards and should provide you with years of service. We stand behind our products and offer the required recalibration and service to keep your equipment in optimal shape.
Once you have your F-Meter or D-Meter, you will need to use the Download Manager software – provided free at the link below – to transfer the data from your Meter to your PC. Microsoft Excel is required.
We have also provided a link for the “Driver” This is for the communication protocol, USB to Serial Adapter that shipped with your equipment.
If you have a problem that is not addressed here, please contact us for further assistance.
Allen Face Download Manager
The Download Manager software is required to download data from your Meter to your PC. Click here to access the installer and more information.
USB to Serial Adapter-Win 10, 8, 7, Vista, XP
Your equipment comes with this adapter and requires it for use. Follow this link to Sewell's website for details and to access the required drivers. Link will open New Window to Sewell site.
USB to Serial Adapter-Windows 11
Your equipment comes with this adapter and requires it for use. Follow this link to Sewell's website for details and to access the required drivers. Link will open New Window to Sewell site.
